Complaint Investigation Form - ISO 9001

Efficiently investigate, track, and resolve customer complaints with our ISO 9001:2015 Clause 9.1 Complaint Investigation Form Template. Proper complaint handling is essential for ensuring customer satisfaction, regulatory compliance, and continuous improvement. This ready-to-use form provides a structured framework for documenting and managing complaint investigations, ensuring compliance with ISO 9001:2015 and supporting root cause analysis and corrective actions.

✔ Pre-Formatted Complaint Investigation Form – Covers key ISO 9001:2015 Clause 9.1 requirements.

✔ Complaint Details & Categorization – Log customer information, issue type, and complaint severity.

✔ Investigation & Root Cause Analysis – Identify underlying causes using structured problem-solving techniques.

✔ Corrective & Preventive Action (CAPA) Integration – Ensure issues are properly addressed and prevented from recurring.

✔ Resolution & Customer Response Tracking – Document actions taken and customer satisfaction outcomes.

✔ Risk-Based Assessment & Impact Analysis – Evaluate potential risks associated with the complaint.

✔ Audit-Ready Documentation & Compliance Tracking – Maintain structured records for regulatory inspections and audits.

✔ Editable Digital Format – Fully customizable for different business models and quality management needs.

This complaint investigation form template is ideal for quality managers, customer service teams, and compliance professionals, ensuring a structured, compliant, and effective approach to complaint resolution.

Download the ISO 9001:2015 Complaint Investigation Form Template today and enhance your customer service and quality management process!