Complaints Procedure - ISO 9001

Establish a structured and compliant complaint management process with our ISO 9001:2015 Clause 9.1 Complaint Procedure Template. Proper complaint handling is essential for maintaining customer satisfaction, product quality, and regulatory compliance. This ready-to-use procedure template provides a systematic approach to logging, investigating, and resolving complaints, ensuring compliance with ISO 9001:2015 while supporting continuous improvement.

✔ Pre-Formatted Complaint Handling Procedure – Covers key ISO 9001:2015 Clause 9.1 requirements.

✔ Complaint Logging & Categorization – Define how customer complaints are recorded and classified.

✔ Investigation & Root Cause Analysis – Identify the source of the issue using structured problem-solving techniques.

✔ Corrective & Preventive Action (CAPA) Integration – Ensure complaints lead to long-term improvements.

✔ Customer Communication & Resolution Tracking – Establish a process for keeping customers informed and tracking outcomes.

✔ Risk-Based Approach & Impact Assessment – Evaluate potential risks associated with complaints.

✔ Audit-Ready Documentation & Record Keeping – Maintain structured records for regulatory compliance and internal audits.

✔ Editable Digital Format – Fully customizable for different business models and industry needs.

This complaint procedure template is ideal for quality managers, customer service teams, and compliance professionals, ensuring a structured, compliant, and effective approach to complaint resolution.

Download the ISO 9001:2015 Complaint Procedure Template today and improve your customer service and quality management process!