Complaint and Feedback logging spreadsheet - ISO 9001

Effectively log, track, and manage customer complaints and feedback with our ISO 9001:2015 Clause 9.1 Complaints & Feedback Spreadsheet Template. Customer feedback plays a crucial role in maintaining quality, continuous improvement, and compliance with ISO 9001:2015. This easy-to-use spreadsheet template provides a systematic approach for recording complaints, analyzing trends, and implementing corrective actions to enhance customer satisfaction and product quality.

✔ Pre-Formatted Complaints & Feedback Tracker – Covers key ISO 9001:2015 Clause 9.1 requirements.

✔ Complaint Logging & Categorization – Document customer issues, complaint sources, and severity levels.

✔ Customer Feedback Tracking – Capture positive and negative feedback for performance evaluation.

✔ Root Cause Analysis & Risk Assessment – Identify recurring problems and process weaknesses.

✔ Corrective & Preventive Action (CAPA) Integration – Ensure issues are resolved effectively and prevented.

✔ Resolution & Response Time Monitoring – Track customer complaint handling efficiency.

✔ Audit-Ready Documentation & Compliance Tracking – Maintain structured records for regulatory inspections.

✔ Editable Digital Format – Fully customizable for various industries and business needs.

This complaints and feedback spreadsheet is ideal for quality managers, customer service teams, and compliance officers, ensuring a structured, compliant, and effective approach to handling customer feedback.

Download the ISO 9001:2015 Complaints & Feedback Spreadsheet Template today and improve your customer satisfaction and quality management process!