Complaints Procedure - ISO 9001

Complaints Procedure - ISO 9001

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ISO 9001:2015 QMS Template - Complaints Procedure (QMS.9.1.2.1 - QP)

Elevate your Quality Management System with our ISO 9001:2015 compliant Complaints Procedure template, expertly crafted by the professionals at Patient Guard. Our Medical Device Quality Assurance and Regulatory Affairs document templates are developed by experienced experts, ensuring they meet the specific requirements of each clause and section of the relevant standards or regulations.

Why Choose Our Template?

  • Expertly Designed: Created by seasoned Quality Assurance and Regulatory Affairs specialists, our templates ensure full compliance with ISO 9001:2015 standards.
  • Easy Customization: Fully editable in Microsoft Word, our templates allow you complete control to modify and tailor them to your specific business needs and branding.
  • Compliance Assurance: Utilizing our template helps you maintain an effective complaints procedure, demonstrating robust customer satisfaction evaluation as required by ISO 9001:2015.


Why Include a Complaints Procedure in Your QMS?

The ISO 9001 standard mandates evaluating customer satisfaction. Including a complaints procedure in your QMS is essential for:

  • Customer Satisfaction: Properly addressing complaints to prevent escalation and avoid reputational damage or loss of revenue.
  • Continuous Improvement: Leveraging customer feedback to improve your products and Quality Management System.
  • Consistent Handling: Ensuring a structured and consistent approach to managing and documenting customer complaints productively.


Benefits of the Complaints Procedure Template

  • Defined Process: Clearly outlines how customer complaints related to your products are handled.
  • Focused Coverage: Specifically addresses complaints about product-related activities, ensuring compliance with ISO 9001:2015.
  • Audit Facilitation: Enables auditors to review your complaint handling process, demonstrating compliance and good practice.

Why Patient Guard?

Stay ahead with Patient Guard’s consultancy services, offering a cost-effective solution for all your Quality Management System needs. For more templates and services in Medical Device Quality Assurance and Regulatory Affairs, or to provide feedback, contact us at qmsregs@patientguard.com.

Visit our blog for updates on regulatory and quality assurance news, and take the next step in enhancing your Quality Management System with Patient Guard.

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